Shipping Policy

At SIA "Little Dreamer", we offer convenient delivery options through Omniva and DPD, including parcel lockers and courier delivery.

1. Delivery Methods

Depending on your location and the options available at checkout, you may choose from the following delivery methods:

Omniva Parcel Locker

Your order can be delivered to an Omniva parcel locker selected by you during checkout.

Once your order has been shipped, you will receive the relevant delivery information and tracking details by email or SMS, where available.

DPD Pickup Parcel Locker

Your order can be delivered to a DPD Pickup parcel locker selected by you during checkout.

Once your order has been shipped, you will receive the relevant delivery information and tracking details by email or SMS, where available.

Courier Delivery

We also offer courier delivery through Omniva and/or DPD, depending on the delivery options available for your address.

The courier will deliver the order to the delivery address provided when placing the order.

2. Delivery Costs

Delivery costs depend on the delivery method and destination selected during checkout.

The applicable delivery fee will be clearly displayed before you complete your order.

From time to time, we may offer free delivery promotions. Any applicable free delivery conditions will be displayed on our website or during checkout.

3. Order Processing

We will process your order after the payment has been successfully received.

Personalised or custom-made products may require additional processing time due to the nature of the product. Any applicable processing or production time will be indicated on the product page or communicated to you before or after placing your order.

Please note that the delivery time begins after the order has been processed and handed over to the selected delivery service.

4. Delivery Times

Estimated delivery times may vary depending on the selected delivery method, destination, product availability and whether the order contains personalised products.

Where an estimated delivery time is provided during checkout or on the product page, we will make reasonable efforts to deliver the order within the indicated period.

If no specific delivery period has been agreed, the order will be delivered within the period required by applicable Latvian law.

Delivery may take longer during public holidays, promotional periods, periods of high order volume or due to circumstances beyond our reasonable control.

5. Tracking

Once your order has been shipped, tracking information may be provided to you by email or SMS, depending on the selected delivery service.

You can use the tracking information provided by the relevant carrier to check the status of your shipment.

6. Parcel Locker Collection

If you choose delivery to an Omniva or DPD parcel locker, you are responsible for collecting the parcel within the period specified by the delivery service.

If a parcel is not collected and is returned to us, please contact us at:

Email: fantasyofficialshoplv@gmail.com

Additional delivery or reshipping costs may apply if the parcel needs to be sent again, unless otherwise required by applicable law.

7. Incorrect Delivery Information

Please make sure that your name, telephone number, email address, delivery address and selected parcel locker are correct when placing your order.

We are not responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible at:

fantasyofficialshoplv@gmail.com

We will make reasonable efforts to correct the information before the order is shipped, but we cannot guarantee that changes will be possible after the order has been dispatched.

8. Delayed or Missing Deliveries

If your order has not arrived within the indicated delivery period, please contact us at:

fantasyofficialshoplv@gmail.com

We will assist you in checking the status of the shipment with the relevant delivery provider.

If the order is not delivered within the agreed delivery period, your statutory consumer rights under applicable Latvian law remain unaffected.

9. Damaged Packages

If the package appears visibly damaged upon delivery, we recommend inspecting the package and its contents as soon as possible.

If the product itself is damaged or you have received an incorrect product, please contact us at:

fantasyofficialshoplv@gmail.com

Please provide your order number and, where possible, photographs of the package and product.

Your statutory rights regarding damaged, defective or non-conforming products are not affected by this Shipping Policy.

10. International Delivery

International delivery availability depends on the destinations and delivery methods offered at checkout.

Any applicable international delivery fees will be displayed before the order is completed.

Additional customs duties, taxes or import charges may apply to international orders where required by the destination country's laws. Unless otherwise stated, such charges are the responsibility of the customer.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SIA "Little Dreamer"
Meliorācijas iela 23-8
Ozolnieki, Ozolnieku pag., Jelgavas nov.
LV-3018, Latvia

Email: fantasyofficialshoplv@gmail.com